Ques: Is it possible for us to add on to an order once the order has been sent?

Ans: We're sorry to say no. Once you fill in the form and sent it to us, that will be considered as a final order form already. No changes can be made during that time because the stocks need to be sorted out.



Ques: Is it possible to cancel our orders once it's been made?

Ans: No. It's not possible to do that. Once the order has been sent to us, there will be NO BACKING OUT so please think twice before sending your order over to us.



Ques: Do you have an open store in Brunei?

Ans: No. All the goods here are sold on our web page.



Ques: Are we only able to place order via the form?

Ans: Yes. Orders will only be processed via the ordering form. We do not accept orders by phone or MSN.



Ques: How do we pay?

Ans: For payment issues, please check the "Order" tab for more information regarding it.



Ques: When do we pay?

Ans: Once you sent in the order via the order form, you will be contacted within 24 hours to discuss about the meeting point and time for you to pay us (for meet ups). For locals living in the Brunei Muara District, everything is strictly CASH ON DELIVERY unless in a special case like when you need the item to be sent to you by post.

For locals living in Belait/Tutong, please pay within one week after you ordered. If you don't want to pay that fast, please do meet ups in Brunei Muara when we contact you the items are here. For international buyers, payment have to be done within 1 WEEK. Once payment is received, we'll order your items immediately after the batch is closed.



Ques: What if the product is damaged?

Ans: If the product is damaged under our care, we will either exchange it with a similar item or exchange it with another item of the same price. But it will take some time for us to exchange the product as we need to send it back to our supplier again. The products when reached here, will be thoroughly tested before delivery.



Ques: Is it possible to order something that is out of stock?

Ans: Items that are out of stock will have to wait for a period of time to get restock. But whether it will be available or not again is not clear. We advise our customers not to place any orders for out of stock items as we're not sure when it will be available again.



Ques: Do you ship internationally?

Ans: Yes, we do! We ship only to Malaysia so far but if you wish to purchase from us, please let us know and we will work things out!



Ques: How long do we have to wait?

Ans: The products are usually ship to us via courier or EMS so items will take 2 weeks - 1 month (depending on the delay of custom) to arrive. Once the items arrive, we will contact you by phone or e-mail so please be sure to check them frequently for news.



Ques: What if the item I ordered is out of stock?

Ans: For out of stocks item, we're regrettably sorry for it. The amount of money for that item will be REFUNDED to you. Not a penny less.